Frequently Asked Questions

For technical and licensing questions not answered here or in the product documentation please contact us here.

Technical Questions

  • What do we need to use JustTLC?
  • You need to have a standard PC computer or laptop running Windows XP, Windows 2000 or Windows 98.
  • You need scanned/digital images of your TLC plates. Use for example an ordinary scanner to get the digital images.
  • How long does it take to get started using the software?
  • It takes typically less than ten minutes to get oriented in the software. Included with the download there are sample images and projects to help you get started.
  • How do I install the software?
  • Download the latest version from our product page and save the file to your computer. Double click on the file and it will launch the installation automatically. When the installation has completed the software is available via the Start menu in Windows.

Licensing Questions

  • How many licenses do we need for our research department?
  • Number of user licenses is equal to number of persons using the software. For example, if five persons are working with TLC, using our software, you will need five user licenses.
  • What does one user license cover?
  • All machines exclusively used by specific user using the license (for example; Ben’s work computer and Ben’s laptop).
  • License is not time limited but it is not transferable. In other words license expires if physical person holding the license dies or company holding the license goes out of business.
  • License covers bug fixes and technical support as long as that version of product is covered by our maintenance program.
  • License covers upgrades to minor new versions (0.1 incremental, e.g. 2.0 to 2.1). If you want to make a major upgrad (e.g. 2.6 to 3.0), the price is ~30% of the full license price.
  • Do we need a licenses for evaluation purpose?
  • No, you may download and use the evaluation version during a trial period without any special license.